Service & Parts
Southwest Florida’s largest company owned repair service department provides the best possible repair service in the industry, without exception.
Our objective is to address your repair service needs as quickly as possible. When you call our repair service department a live operator will greet you. You will be transferred to a friendly customer repair service representative who will discuss and document the problem you are experiencing. If no solution is found by the customer repair service representative, a trained, factory-authorized technician will be scheduled to come to your home to diagnose the problem. Some problems may be resolved on this diagnostic visit; others may require parts to be ordered and a second trip by your technician to return your product to working condition. Regardless, we will work quickly and efficiently to resolve your problem.
To schedule in-home repair service call us at:
Lee County: (239) 334-1121
Outlying Areas Toll-Free: 1-888-BILL-SMITH (1-888-245-5764)
Service Hours of Operation:
Monday – Friday: 8:00 AM – 5:00 PM
To expedite your call for repair service, please have the following information available:
- Brand and type of product requiring repair service
- Approximate age of product
- Specific failure information
- Brief directions to your home
- Additional contact information for yourself or representative